Exchange Policy

Exchange:

*Any product bought from Razia's online store can be exchanged only, when it is unused and still has the label and tag in their original state.

*Exchange Policy is only liable within 14 days after the goods are delivered.

*For sale orders, exchanges will be provided for valid reasons only i.e Faulty or incorrect items delivered.

* Razia's does not provide exchange/refund for custom orders.

*For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.

Exchange Procedure:


* For exchange you can contact our customer services by emailing us at info@raziascollection.pk or can call us at (+92) 0331 4062430 along with your order number.
* Customers will be required to ship the items back for exchange to the address provided by our team.
* In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.
* For exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.
* Credit voucher or your desired exchange item will only be provided once the team has received your returned items.

Order Cancellation:
* You may cancel your order by emailing us at info@raziascollection.pk before the order has been processed
* Orders cannot be cancelled once shipped.
* Custom orders can only be cancelled within
24 hours of order placement.
* Razia's has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.